FAQ
Product & Ingredients
What skin types is this body wash suitable for?
Our Calming Body Wash is specially formulated for dry and sensitive skin, but it’s gentle enough for all skin types.
Is it safe for sensitive skin and eczema-prone skin?
Yes. We use allergen-safe fragrance and trusted ingredients like Niacinamide, Panthenol, and Centella Asiatica to soothe irritation. While many of our customers with eczema-prone skin find it helpful, we always recommend a patch test before full use.
What does “allergen-safe fragrance” mean?
It means our fragrance is clinically tested to be free from common allergens that can trigger irritation, making it safe for sensitive skin while still giving you a refreshing, luxurious scent.
Is the product sulfate-free, paraben-free, and cruelty-free?
Yes. Our body wash is sulfate-free, paraben-free, and never tested on animals.
Usage & Results
How often should I use the body wash?
You can use it daily as part of your shower routine, morning or night.
Can I use it on my face as well as my body?
We recommend using it primarily on your body. For your face, please use a product formulated specifically for facial skin.
How long does it take to see results?
Most users notice softer, calmer skin after the first few washes, with visible improvements in hydration and reduced irritation over 1–2 weeks of consistent use.
Do I need to do a patch test before use?
Yes, especially if you have very sensitive or eczema-prone skin. Apply a small amount to your inner arm and rinse. If no irritation occurs within 24 hours, it’s safe to use.
Orders & Shipping
How do I place an order?
Simply add your items to cart, proceed to checkout, and follow the steps to confirm payment.
What payment methods do you accept?
We accept all major credit/debit cards, PayNow, and PayPal.
Do you ship internationally?
Currently, we ship within Singapore, but we’re working on expanding overseas shipping soon.
How long will shipping take within Singapore?
Orders typically arrive within 2–4 business days.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email/SMS.
Safety & Quality
How do you ensure product safety and quality control?
Every batch is made in certified facilities and undergoes strict quality checks to ensure consistency and safety.
Do you test on animals?
Never. We are a cruelty-free brand.
Sustainability & Brand Values
Is your packaging recyclable?
Yes, our bottles are made from recyclable materials. Please rinse and recycle after use.
Do you use sustainable or ethically sourced ingredients?
We source our ingredients responsibly and continuously improve to ensure sustainability and ethical practices.
What makes Alvian Skin different from other body wash brands?
We combine science-backed, skin-friendly ingredients with a luxurious, allergen-safe fragrance, so you don’t have to choose between safety and indulgence.